Thank you for shopping at NB Herbal. We value your business and are committed to providing you with the highest quality products. Please read our Return and Refund Policy carefully to understand our terms and procedures regarding returns and refunds.
No Return Policy
At NB Herbal, we do not accept returns on any products once they have been delivered. Due to the nature of our products, we are unable to offer returns, exchanges, or store credit for items purchased. We ask that you review your order carefully before completing your purchase to ensure that everything is correct.
Damaged Products
While we do not accept returns for general product dissatisfaction, we understand that products can sometimes get damaged during shipping. If you receive a product that is damaged or defective, we will gladly replace it. Our commitment is to provide you with a product that meets your expectations, and we want to resolve any issues that arise from damages caused during delivery.
How to Report Damaged Products:
1. Contact Us Promptly:
If your product is damaged upon arrival, please contact us within 48 hours of receiving your order. This helps us address the issue in a timely manner and ensures we can send you a replacement.
2. Provide Necessary Information:
When you reach out, kindly provide the following details:
– Your order number
– A description of the damage or defect
– Clear photographs showing the damaged product and packaging (both exterior and product damage)
3. Replacement Process:
Once we review and verify the damage, we will arrange for a replacement of the damaged item at no additional cost to you. We will send the replacement product to the same shipping address as soon as possible.
Please Note:
– We only accept returns for products that are damaged during shipping. If you have simply changed your mind or ordered the wrong product, we will be unable to process a return.
– Damaged products must be reported with photographic evidence. If no photos are provided, we may not be able to proceed with the return or replacement process.
No Refund Policy
As a part of our business model, NB Herbal does not offer any refunds for purchased products. We strongly encourage our customers to thoroughly review their order details, including the product description, size, and quantity, before finalizing the purchase.
Why We Do Not Offer Refunds:
Our policy reflects our commitment to providing products that meet high-quality standards. However, we understand that in rare cases, a product may be damaged during transit. As mentioned, we will replace any damaged product free of charge, but we do not offer a refund for any reason, including product dissatisfaction or buyer’s remorse.
Exchanges and Store Credit
At this time, we do not offer exchanges or store credit. If you have received a damaged product and it is verified, we will only provide a replacement.
Order Cancellation
Once an order is placed and confirmed, we begin processing and preparing it for shipment. Orders cannot be canceled after they have been dispatched from our warehouse. If you wish to cancel an order before it is shipped, please contact us immediately, and we will do our best to accommodate your request. However, if the order has already been processed or shipped, it cannot be canceled.
How to Contact Us
If you have any questions, concerns, or if you need to report a damaged product, please reach out to us. We are here to help!
You can contact us through the following methods:
– Email: info@nbherbal.com
– Phone Number: 90643-05899
Please be sure to include all relevant details, such as your order number, a description of the issue, and any supporting images if applicable.
Policy Updates
We may update this Return and Refund Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we handle your personal data and purchases.
